More than half of businesses know they have capacity within their teams, but don’t know where it is or how to access it.
Melbourne, Australia – November 15, 2022 – It’s time for Australian businesses to release ‘hidden’ capacity within their organisations, a new report from ActiveOps, a leading management process automation company, has revealed. Getting a true picture of real-time capacity within an organisation will enable operations leaders in the Australian financial and banking sector to unlock time and resources that can be better spent, helping teams to do more with what they have during recession.
This comes as the new report, Are you recession ready? How to do more with less, reveals that 62% of Australian businesses know they have spare capacity within their organisation but don’t know where, or how to access it. However due to a lack of insight into workload volumes and day-to-day operations, leaders are unable to make critical decisions or respond to spikes in demand due to a lack of operational agility. This could ultimately cause businesses to fall short of organisational objectives, costing revenue and profit.
Importantly, 64% of employees also believe that their business needs better forecasting and planning during a recession; indicating that a combination of better foresight and insights into day-to-day operations will be key to supporting employees and responding to customers when circumstances change rapidly.
Other key findings of ActiveOps’ research include:
- One in five senior employees don’t have the information needed to improve productivity and efficiency
- 32% of employees can’t see when people are working
- 28% of respondents don’t have visibility of all completed work across applications
- 95% of businesses are yet to begin recession preparations, and the further away an organisation’s preparations are for recession, the more confident they felt that they have the information needed to make decisions to improve productivity and efficiency.
Building resilience and agility into operations will be crucial for organisations, particularly in the finance sector. Leaders will need to facilitate a culture of cross-team collaboration to support overworked teams, clear backlog and enable flexibility when the unexpected happens. In order to unlock capacity, leaders must have an accurate overview of capacity within their organisation by analysing the work teams and individuals are doing to understand where capacity is hiding.
As well as supporting internal teams, addressing the workload challenge and finding ways to do more with less while prioritising employees, it is vital to maintain customer service. Leaders must not only source additional, existing capacity, but also prioritise cross-training and reskilling of employees to remove skills-based bottlenecks and make it easier for teams to borrow and lend resources.
The ActiveOps’ report signifies challenges ahead for Australian businesses particularly in the finance sector; and surveyed 1,000 employees within operations teams across Australia, North America and the UK. The Australian financial services sector is one of the largest and accounts for a total of 7.6% of US GDP.
Commenting on the findings, Jane Lambert, Managing Director APAC at ActiveOps said: “A recession is looming, and a trend we’re predicting is that businesses will need to optimise the resources, staff and solutions that they currently have, to boost organisational visibility and become more resilient.”
“Businesses need to know as much as possible about how work is done, how long it takes and how employees spend their time. This will enable operations teams to respond more effectively to spikes in demand, make the right decisions and keep things moving when recession bites. Investing in technology is key to this. Technology that identifies opportunities for improvement and enhances transparency can save time and resources by identifying efficiencies, prioritising workloads and facilitating collaboration across teams. It will also support customer needs and employee demands throughout recession.”
“Now is the time to unlock your capacity and gain a better understanding of processes, to enable you to trim the fat while strengthening the muscle of your operations teams – and your business.”
To read the full report, click here.
About ActiveOps
We help operations teams do more with what they have. Operations teams in banks, insurance and healthcare businesses are constantly under pressure to reduce costs, drive up efficiency, all while trying to maintain a great customer experience.
This is easier said than done. Many have invested in all sorts of technology and process principles to help drive efficiency, but still find themselves struggling to meet SLAs and operational targets.
That’s where we come in – through our software and approach we help operations teams find capacity and enable them to use it much better. The result – our clients typically see customer turnaround times increase significantly, including double-digit improvements in productivity with work in progress materially down. They can also leverage the capacity created to invest in non-core activity, as well as reduce levels of new recruitment.
Ultimately, our clients talk about how they are now in control of workload, rather than feeling reactive to it. That’s our aim and purpose.
For more information about ActiveOps, visit our website or follow our social channels on LinkedIn, Twitter and YouTube.
Press Contacts
Gaby White / Alex Henderson / Ben Lazarus
Spreckley Partners Ltd
Email: [email protected]
Tel: +44 (0) 207 388 9988